We at ITGLOBAL.COM DMCC are excited to announce our new role as the official distributor of the SimpleOne ITSM solution in the MENA region. This strategic partnership represents a significant step forward in our mission to deliver top-tier IT service management solutions to local businesses.
SimpleOne is widely recognized for its intuitive interface and robust functionality, making it the perfect choice for organizations aiming to optimize their IT operations. As a leading distributor, ITGLOBAL.COM DMCC is committed to providing integrators with access to this innovative solution, enabling them to enhance their clients’ IT service management processes effectively.
By choosing SimpleOne, integrators can offer their clients a powerful tool that streamlines operations, improves efficiency, and drives business success. We are eager to support our partners in leveraging this exceptional solution to meet the growing demands of the market. Join us in revolutionizing IT service management in the MENA region with SimpleOne!
SimpleOne
SimpleOne ITSM: a comprehensive overview of ESM platform for digital business transformation
Effective service management is the basis for stable operation and growth of the company. ITSM systems help to bring order to processes and increase their efficiency. One of these SimpleOne ITSM systems is an IT process automation solution developed in accordance with the recommendations of ITIL4, ITIL v3, VeriSM practices and IT4IT, ISO/IEC 20000 standards. SimpleOne offers not just an ITSM system, but a full-fledged ESM platform for the digital transformation of an organization.
A brief overview of the system
SimpleOne is based on a three-layer architecture:
- Low-code platform (LCAP)
- ESM platform with ready-made service tools
- ITSM business application and other solutions: ITAM, SDLC, B2B CRM, HRMS
Three-layer architecture of SimpleOne
The special feature of SimpleOne is that even without installing business applications, the platform already contains a full set of service tools. Unlike other systems that try to adapt existing BPM systems to service management tasks, SimpleOne was originally created as a service platform.
Differences from competitors
- Easy scaling of ITSM to ESM. Ready-made service tools allow you to scale the ITSM approach to HR, Finance, Procurement, Administrative and Economic Department, providing uniform service standards.
- A balanced set of ITSM processes. A complete set of ITSM processes in accordance with ITIL, including incident, problem, change, configuration, and service level management.
- Integration of ITSM and SDLC. Organic integration with DevOps and Agile methodologies through SDLC, ensuring effective interaction between development and operation.
- Flexible Low-code platform. A functional low-code platform with three levels of development (no-code, low-code, pro-code) and a visual workflow designer.
- Short Time-to-market. Rapid implementation thanks to automatic development staging, full versioning of changes, and support for parallel developer work.
- Security: rights management and standards compliance. The system offers flexible access rights management tools down to individual fields and objects.
Scope of application
SimpleOne ITSM can be effectively implemented in organizations of various fields and scales.
Functionality
Easy scaling of ITSM to ESM
SimpleOne provides a complete set of ready-made service tools for the rapid expansion of ITSM to the level of ESM, including:
- Service portfolio management
- Product portfolio management
- Single window for service consumers (service portal)
- Knowledge base
- Approval tools
- Demand management
- Budget management
- Cost management
- Personal scheduling
- Task routing and resource management
- Metrics and KPIs
- Effort management
The comprehensive ESM platform allows organizations to integrate and automate service processes not only in IT but also in other departments. This contributes to the creation of a unified service standard, which in turn improves interaction between various departments such as HR, finance, procurement, and administrative and facility management.
Flexible Low-code Platform
SimpleOne offers flexibility and extensive customization options without compromising system stability.
The platform supports three levels of development:
- No-code for rapid automation
- Low-code for flexible customization
- Pro-code for creating complex custom functionalities
Development Levels and Their Capabilities
- Simplified modular application architecture allows for easy management of individual system components.
- Live customization architecture enables changes to be made “on the fly,” without the need for rebuilding or rebooting the system.
- Development of custom widgets and deep interface customization thanks to flexible integration of no-code and pro-code solutions.
- Visual workflow editor for creating and modifying business processes without programming.
This versatile platform allows organizations to quickly and efficiently customize SimpleOne to meet their unique needs, significantly reducing the time and cost of implementing and maintaining the system.
SimpleOne
Short Time-to-Market
The platform significantly reduces the time-to-market due to automatic development staging, full versioning of changes and support for parallel work of several developers. Flexible change management mechanisms, secure rollback, and inheritance of business rules ensure rapid implementation of new features with minimal risk. These capabilities allow businesses to quickly respond to changes and requirements by innovating without timeouts or work stoppages.
SimpleOne Capabilities to reduce time-to-market
Advanced Data Operational Analytics System
The platform offers powerful tools for data management, including a flexible condition builder and multi-level queries. Interactive dashboards visualize key performance indicators in real-time, while built-in dynamic filters facilitate data “sifting.”
Key Features:
- Interactive dashboards with drill-down technology and real-time visualization in two clicks
- Dynamic filters for narrowing down selections
- Dot-walking technology for accessing related data
- Automatically updating reports
Powerful Access Rights Management System
SimpleOne provides flexible access rights management tools that allow for detailed control at the level of individual fields and objects.
Main Characteristics:
- Individual customization of access rights for each field
- Implementation of complex access logic based on the context of the object and organizational structure
- Automatic delegation of rights in the absence of an employee
- Impersonation mode (logging in as another user) for verifying the correctness of access rights settings
- Inheritance of rights between groups to simplify administration
Key Advantages of SimpleOne:
- Optimization of Total Cost of Ownership (TCO). The combination of ready-made service tools and a powerful low-code platform significantly reduces development and implementation costs, ensuring a quick return on investment.
- User Experience. An intuitive interface inspired by the best global UX/UI practices enhances user productivity and reduces training time.
- Accelerated Time-to-Market. Advanced development tools and flexible architecture enable the rapid deployment of new features and processes, directly impacting business efficiency.
- Vendor Independence. A builder for easy and convenient self-development of business applications of any complexity without involving a vendor and customizing any elements of the system individually.
- Comprehensive Support. Detailed multilingual documentation and a training center ensure quick mastery of the system and effective use of all its capabilities.
These advantages collectively make SimpleOne a powerful tool for optimizing IT processes and enhancing overall business efficiency. SimpleOne can be a cost-effective solution, especially for organizations focused on deep integration of ITSM practices into their business processes and ready for long-term investments in IT infrastructure.
Are you looking to become a SimpleOne integrator?
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