SimpleOne ESM platform — a modern designer that allows you to automate business processes in service departments

Advantages of the SimpleOne ESM platform

Development and implementation in the shortest possible time

The availability of low-code and no-code tools reduces the time needed to implement the system and implement changes. Integration tools provide easy integration of solutions into the corporate information ecosystem

High performance

The platform supports high loads on large amounts of data, ensuring system performance while simultaneously working with a large number of users

Ease of use

The modern interface and the implementation of the best user experience make working with the system convenient and understandable on any device

Even more opportunities

  • The ESM platform allows you to apply the best practices of service management (ITIL, VeriSM) in all departments of the company: IT department, HR department, administrative and business department, financial, legal services, etc.
  • The SimpleOne platform helps to build business processes in a company and systematize the work of different departments in a single digital environment.
  • Thanks to the implementation of the ESM platform, customer satisfaction of services is growing, and the risks of downtime of the main business processes are minimized.
Фон здания itglobal
Richard Gayler
Since we are focused on developing the final product, it has become unprofitable over time to spend effort on maintaining the IT infrastructure ourselves. I think any such project needs a partner who will help build a reliable infrastructure foundation and provide round-the-clock support. And we will be able to do our own thing: to develop and improve the service. ITGLOBAL.COM has become such a partner for us.
Murat Kenebaev
CEO CloudTek
As part of the project, CloudTek received a small amount of server and network equipment to provide fault-tolerant service. But we, as a provider, are now actively developing, so our hardware fleet will only grow in the near future
Two virtual servers have been organized on the basis of the dedicated infrastructure: Terminal Server + 1C server and DB server. This approach to IT organization has enabled us to provide high-quality infrastructure for accountants and to avoid capital expenditures.
We are satisfied with the quality of services provided by ITGLOBAL.COM Company. We can mention the quality of technical support and readiness to provide all necessary consultations quickly and efficiently. We are ready to recommend ITGLOBAL.COM virtual machines rent as a flexible solution allowing to avoid substantial costs on building your own infrastructure.
Our customers

SimpleOne ESM platform
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SimpleOne ESM Platform Features

Catalog and service portfolio management

The platform allows you to create and categorize services for each department.

Service Level Management (SLA)

The platform allows you to keep records and manage contractual obligations.

Knowledge Management

The platform contains convenient tools for accumulation and systematization of knowledge, allows you to create separate knowledge bases for different departments and tasks.

Task Management

The platform allows you to manage tasks within the framework of the services provided: prioritize, assign to performers, coordinate, delegate, track and evaluate the results of implementation.

Providing communications

The platform helps to organize interaction between all process participants within a single activity feed.

Managing approvals

The coordination mechanism implemented on the platform allows you to organize any routes and decision-making principles for any tasks and documents.

Regulatory Reference Information Management (NSI)

The platform contains ready-made directories of the organizational structure of companies, directories of time zones, locations and work calendars.

Managing KPIs, metrics and reporting

The platform allows you to collect metrics based on specified parameters, calculate and track performance indicators (KPIs), generate reports and dashboards.

Labor management

The platform allows you to record the time spent on completing tasks, track the distribution of work in areas, and create a work report card.

Catalog and service portfolio management

The platform allows you to create and categorize services for each department.

Integration with other applications

  • The SimpleOne platform can be integrated with any software: ERP systems, EDMS, e-mail, industry solutions, as well as popular messengers (Telegram, Slack).
  • The platform allows employees to focus on completing tasks without having to switch between different software.
Фон здания itglobal
Our customers

The SimpleOne ESM platform.
Get a consultation

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Our customers

Get a consultation

You agree to the terms of the privacy policy
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