SimpleOne IT Service Management (ITSM) in Dubai — increase your business maturity by automating IT processes

Box solution for IT service management
Low-code tools for fast customization
Transparent licensing system
Wide integration capabilities

As a business grows, the need for internal IT resources inevitably increases

Often IT departments provide services intuitively and haphazardly, which affects the quality of work performed. An ITSM system helps to solve this problem and improve the quality of business processes.

Analyze and measure IT performance with analytics tools and built-in metrics

Build typical and specific processes in Workfkow

Scale up without fear of high workloads. ITSM system designed for large enterprises

When your business needs an ITSM system

  • No criteria for evaluating the service performed
  • Services are not formalized and not described, they are provided in a chaotic order
  • You are not satisfied with the current system because it cannot cope with the increased complexity of business processes
  • The business needs an automation system to tidy up processes or set up new ones
  • The company has a dedicated support department of more than 5 people
  • The number of consumers of IT services exceeds 10 people
Richard Gayler
Since we are focused on developing the final product, it has become unprofitable over time to spend effort on maintaining the IT infrastructure ourselves. I think any such project needs a partner who will help build a reliable infrastructure foundation and provide round-the-clock support. And we will be able to do our own thing: to develop and improve the service. ITGLOBAL.COM has become such a partner for us.
Murat Kenebaev
CEO CloudTek
As part of the project, CloudTek received a small amount of server and network equipment to provide fault-tolerant service. But we, as a provider, are now actively developing, so our hardware fleet will only grow in the near future
Two virtual servers have been organized on the basis of the dedicated infrastructure: Terminal Server + 1C server and DB server. This approach to IT organization has enabled us to provide high-quality infrastructure for accountants and to avoid capital expenditures.
We are satisfied with the quality of services provided by ITGLOBAL.COM Company. We can mention the quality of technical support and readiness to provide all necessary consultations quickly and efficiently. We are ready to recommend ITGLOBAL.COM virtual machines rent as a flexible solution allowing to avoid substantial costs on building your own infrastructure.

ITSM implementation - an investment in the quality of your company's services

Automate all service processes

Boost IT efficiency by automating and easily managing incidents and service requests

Save time and money

Implementation of an ITSM system accelerates the speed of application processing and reduces operational costs by automating routine tasks and processes

Make it convenient for the user to receive the service

The user can select the desired service in the service catalog, track the status of their request, and leave feedback on the portal about the quality of the service

Analyze and measure IT performance

Many built-in and customizable metrics, easy monitoring of SLA performance

Our customers

SimpleOne IT Service Management.
Get a consultation

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ITSM - capabilities that grow with your business

SimpleOne ITSM includes components designed with industry best practices in mind. The functionality of the components is scalable depending on your needs.


Create and maintain up-to-date information on all services


Resolve incidents, restoring service performance quickly and efficiently


Identify the real causes of the incident and eliminate their recurrence


Make changes to business processes with minimal disruption to IT services and reduced operational risk


Track and monitor IT asset commitments throughout the entire lifecycle


Prioritize events and patterns of occurrence and improve service availability


Reduce the workload of specialists thanks to a knowledge base where the employee finds a way to solve the problem himself or herself

Why SimpleOne ITSM?

  • A boxed solution for IT service management
  • Wide integration capabilities
  • Low-code tools for fast customization
  • Transparent licensing system
  • Possible to replicate across all departments of the company
  • Russian software list solution
Фон здания itglobal
Our clients

SimpleOne IT Service Management.
Get a consultation

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Integration with information systems

Use REST API to configure inbound and outbound connections
Our customers

SimpleOne IT Service Management.
Get a consultation

You agree to the terms of the privacy policy
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