Actual availability

Actual availability is an indicator that characterizes the ability to provide a service as a percentage over a certain period of time.

To calculate the indicator in general, the following formula is used:

  • Avb= ((PUM-UOM)/PUM) * 100%
  • PUM (Potential User Minutes) – the total time of the service.
  • UOM (User Outage Minutes) – total downtime.

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