Help Desk

HelpDesk is an automated system that is designed to monitor, process and fulfill customer requests. HelpDesk is usually characterized by great functionality and a simple user interface.

The main tasks that HelpDesk solves are:

  • formation of tickets (client requests)
  • control over the execution of tickets
  • sending messages

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As a rule, modern HelpDesk functions on the basis of a web interface, in real time (online). This allows you to improve the quality of support and the speed of processing requests.

Communication with the client is conducted by e-mail or on the website portal. Ticket statuses are usually updated automatically.

Of the additional functionality, HelpDesk may have electronic databases:

  • customer data
  • service contracts
  • products offered by the company
  • any ready-made solutions, FAQ, etc.
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