ITSM (IT Services Management) is the most current scheme for the administration of services and processes in the IT infrastructure. The ITSM concept is based on standards that imply a common model for the provision of information services for all providers of such services.

ITSM is a set of specific rules that were formed thanks to information taken from the ITIL library, a collection of practical solutions in the field of providing high—quality IT services.

The main difference between using ITSM and the classical method is that the traditional version is based on technology, while ITSM is based on user needs, efficiency and high-quality provision of IT services. In this case, the hardware takes a back seat.

Considering the above, the internal rules of the information service, as well as the established agreements and requirements for the effectiveness of the provision of processes and services, it can be concluded that the IT departments of enterprises will be able to receive the highest quality services, as well as change their configuration to suit their needs.

Consistency is one of the most important elements in understanding the principles of ITSM.

IT Services Management

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The implementation of ITSM allows you to:

  • Minimize the reaction time to a certain negative event and the solution of related problems
  • Analyze incidents, identify the reasons why they occurred, and minimize the risk of their recurrence in the future
  • To create and maintain a fully functional state of the infrastructure and all its components
  • Divide infrastructure processes into unsafe and useful ones
  • Monitor and coordinate active processes that directly or indirectly affect the entire infrastructure
  • To maintain an effective and comfortable level of services provided to the client by all possible means
  • To create an IT infrastructure that will become the basis for all processes
  • Determine the financial costs of the optimal capacity required for the normal functioning of the infrastructure
  • To ensure stable and trouble-free operation of the processes of the entire infrastructure, as well as its prompt recovery after a failure in the shortest possible time
  • To create an effective and ergonomic scheme of interaction between the infrastructure and its customers

ITSM provides a close connection between all components of the IT infrastructure, and also offers solutions to typical problems and emergency situations.

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